play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 7895882061
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. Verify the OTP (one-time password) sent to your number to complete the login process. This method allows you to skip using a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, ensure your internet connection is stable and strong. If you're still having trouble receiving the OTP, try clicking "send OTP" again. If the issue persists, contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active number. If the number has changed, send your updated KYC details to the customer support system via email to facilitate a smooth account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
Uninstall the current app from your device to resolve the issue. Download the latest version of the app to ensure you have the most up-to-date features and functionality. Once re-downloaded, you can log in and enjoy playing the app without any problems.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other similar apps. Withdrawals are only possible for earnings from gaming activities, and bonus money cannot be withdrawn. This means users can only cash out the money they've earned through gaming, not bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and stored in the app, including your Aadhar card, UPI information, and bank details. Saving these details will facilitate a smoother and more efficient experience. This is a mandatory step to complete the registration process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services allow for a relatively quick process, typically taking 30 minutes to 3 hours to complete. However, occasional payment delays may occur, requiring users to wait up to 24 hours for resolution. This delay can impact the overall processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn or used by others. Any winnings earned from playing with the bonus amount are eligible for withdrawal. The bonus winnings are separate from the bonus itself, allowing for withdrawal upon successful gaming.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings to see if your withdrawal request is being processed. If it's still pending, don't worry, as the money will be added to your wallet account within 24 hours. If you haven't received the funds after 24 hours, you can contact their care centre for assistance.
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